Conflict can be defined as an expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference.

Many people feel uncomfortable or apprehensive at the mere notion of conflict, preferring to avoid it. It is important to understand that disagreement is a natural, healthy, and even necessary part of every relationship. Conflict is a manifestation of our own desires, and when both parties' needs are understood, it may help the relationship develop and strengthen.

This course aims to teach the learners about the basic aspects of the conflict, causes of conflict, types of conflict

basic approaches to conflict and ways to resolve the conflict through alternative methods.

This course help you with:

Understand and contrast the conflict at all levels (individual, group, organizational).

Recognizе the conflict management process (stop and think; redirect the conflict; investigate; find solutions) and its styles (avoiding, collaborating, compromising, accommodating, competing).

Select the best conflict resolution skills (empathy, mediation, assertiveness, active listening, facilitation, etc.).

Through the use of mediation tools, learners will be able to gain professional knowledge, abilities, and competencies in order to build and maintain a peaceful and tolerant environment for all involved.

After completing this course, learners will be able to:

·         Understand and define the concept of “Conflict”

·         Identify different causes of conflict

·         Identify different stages of conflict

·         Use different approaches to manage conflict.